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SHIPPING POLICY

Furniture Shipping & Delivery Warsaw
 

At fiorhome.com, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area. We'll carefully select the best delivery options for your order to make sure everything arrives safe and sound. Depending on what you purchase, your order may arrive in multiple shipments from different providers.

Delivery is FREE in Warsaw

Room Of Choice Delivery

Modified in-home deliveries have resumed. Furniture, Mattresses, Appliances and Electronics will be delivered to your room of choice within your home. Setup is not available at this time.  

Contactless Delivery

For those who do not wish to have anyone enter their homes, some delivery partners are offering contactless threshold delivery instead. The product will be placed at your front door, porch, or garage. Photos of the delivery will be taken and the team will communicate with you when the delivery is completed. Please contact our team to determine if this delivery option is available in your area.

Assembly, Haul-Away and Installation Services

Assembly, haul-away and installation services are available for purchase on select items in many areas. Please contact our team for a quote and to confirm if these are available in your area.

NOTE: These services maybe temporarily suspended in some areas due to public health guidelines. 

Small Parcel & Threshold Deliveries

Many small appliances and home decor items (rugs, bedding, wall art, etc...) are delivered through small parcel delivery services such as Inpost, DPD. For these items, you will receive a tracking number to trace your package once the item leaves the warehouse. These items will be delivered to your door and require a signature to be received. If no one is available a "door knocker" will be left with pickup instructions or another attempt will be made.

Scheduling Your Delivery

During the checkout process, you can often select your preferred delivery date based on availability in your area.

If your order is being shipped from multiple delivery warehouses or directly from the manufacturer, your estimated delivery date will be provided on your order confirmation email.

All dates are estimates only until your order is ready to go at the local delivery warehouse, at which time our customer care team will contact you to confirm your delivery date and details.

Please contact our Customer Care team at least 24 hours before your scheduled delivery date if you would like to make any changes.

Preparing for your Delivery

The name on the order must match the government-issued photo ID of the person receiving the delivery. If the person named on the Shipping Address is NOT going to be home at the time of delivery, please notify us in advance.

If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you at least 24 hours prior to delivery.

The delivery warehouse will contact you the day before or morning of delivery to advise the time window (with the exception of small parcel/threshold deliveries). Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.

Prior to ordering and delivery, pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. A restocking fee will apply if unwrapped furniture, mattresses, appliances or electronics do not fit through the doorway or in the space intended.

Delivery associates are required to wear safety footwear at all times and cannot remove their boots, but will put on protective boot covers and/or provide covering to protect your floors.

Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.

During your Delivery

To help protect you from theft and fraud, we require the person listed on the Shipping Address portion of the order be on hand, show valid government-issued photo ID and provide their matching signature at the time of delivery.

We request all of our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts before signing the proof of delivery document and before assembling the product. If any damage is found, please specify these issues on the proof of delivery before signing for the order.

Any damages or missing pieces must be reported within 72 hours of delivery by contacting our customer care team via email. When reporting a damage, please include photos as well as a detailed description of the issue.

RETURN & EXCHANGE POLICY

SATISFACTION GUARANTEE

At fiorhome.com, we're committed to creating a better online shopping experience. If for some reason you aren't completely satisfied with your purchase, contact us and we will do what we can to make it right.

COVID-19 UPDATE: Due to the current health situation, exchanges and returns may be temporarily suspended in some areas. If this applies to your return, exchange or service issue, our Customer Care Team will let you know and contact you once the service resumes in your area.  

Change your mind about the colour? Is your new sofa not the perfect fit? No problem! We offer a FREE EXCHANGE on qualifying purchases! Simply contact us within 3 days of delivery and we will arrange for an exchange on your purchase. All you'll pay is the delivery fee and any price difference. (Valid once per order, on an item of equal or greater value.)

You can also return most products within 7 days of delivery if you are not completely satisfied. Your refund will exclude the delivery fee and restocking fee and can only be made if the merchandise is in "as-new" condition. Simply contact us and we'll take care of scheduling the return pickup for you.

In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement.

NON RETURNABLE ITEMS

  • Mattresses & Box Springs

  • Appliances and Electronics

  • Decimus Smart Table Collection

  • Custom made or Special Order items

  • Assembled and/or Modified items

  • Items marked "Final Sale" on the product page

  • Items without original packaging

* All Returned or Exchanged items must be in the original "as new" condition at the time of pickup (including all packaging, instructions and hardware).

* If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

* Prior to signing for your delivery, please carefully inspect the products to ensure your satisfaction.

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